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Terms & Conditions That Protect Your Account

When you open an account with us, you're agreeing to a set of clear rules that keep your funds safe, your withdrawals verified, and your gaming experience fair.

Account creation rulesDeposit and withdrawal termsFair play policy
kodoktoto login Terms & Conditions That Protect Your Account
HELP WITH OUR TERMS

How to Get Clarity on Our Policies

If you have a question about what our Terms & Conditions mean for your account, or if you think we've broken our own rules, reach out.

Live Chat Support Open the chat widget in the lobby and speak to a support agent in…
Email Inquiries Send detailed questions about our Terms & Conditions to [email protected].
In-App Help Centre Browse our policy summaries and FAQ right inside your account.
ACCOUNT SECURITY & DATA

How We Protect Your Information Under Our Terms

Our Terms & Conditions include strict rules about how we collect, store and use your personal data.

Data Encryption

All account information, payment details and transaction history are encrypted end-to-end. Your deposit via DANA, OVO, GoPay or QRIS is protected by bank-level security protocols.

Identity Verification

We verify your ID before your first withdrawal to comply with anti-fraud and know-your-customer rules. This happens once and protects both you and the platform.

Cookie & Tracking Policy

We use cookies to keep you logged in, prevent fraud and improve your lobby experience. You can manage cookie settings in your browser; some features may not work if cookies are disabled.

Data Request Rights

You can request a copy of all your data, ask us to correct errors, or request deletion where local law permits. Email [email protected] with 'Data Request' in the subject line.

Account Closure & Retention

When you close your account, we retain transaction records for the period required by local law, then delete your personal data. Your withdrawal history remains accessible for dispute resolution.

Contact Our Privacy Officer

For privacy-specific questions or complaints, reach out to [email protected]. We respond to all privacy requests within 7 business days.

What Players Ask About Our Terms & Conditions

Players in Surabaya, Jakarta and across Indonesia have specific questions about how our rules affect their deposits, payouts and account access. Here are the ones we hear most often.

If you violate our terms—such as creating multiple accounts, using false identity information, or attempting to manipulate game odds—we may suspend or close your account immediately. Any balance may be forfeited. We'll notify you of the breach via email and explain the reason before closure.

Once your deposit clears (usually under one minute), it's added to your account and cannot be reversed as a deposit. However, you can withdraw your full balance at any time, subject to our withdrawal verification process. Contact support if your deposit was sent in error and hasn't cleared yet.

Your account is personal and non-transferable. You cannot share your login, allow someone else to play on your account, or sell your account. Shared accounts breach our terms and may result in suspension. Each person must create their own account.

We retain transaction records and account data for the period required by local law, typically 5–7 years for regulatory compliance. Personal data like your name and email are deleted after the retention period unless local law requires us to keep them longer.

Once a withdrawal is sent to your bank or e-wallet (DANA, OVO, GoPay, QRIS), we cannot reverse it. If there's an error—wrong amount, duplicate payout—contact support with proof and we'll investigate. Most issues are resolved within 24 hours.

Account access depends on local law. Eligibility is determined by your jurisdiction and local regulations. You must provide accurate information during registration. We verify age before allowing withdrawals on certain accounts.

Log into your account and navigate to Settings > Account > Personal Data to update information. To close your account, go to Settings > Account > Close Account. You'll be asked to confirm. Support can also process these requests by email within 24 hours.